Frequently Asked Questions

Everything you need to know about bringing comfort and style to your space with Pretty Little Home.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy for home decor items?

We want you to love your home. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.

Do you offer international shipping?

Currently, Pretty Little Home ships to the United States, Canada, and the UK. International shipping rates and delivery times vary by location and will be calculated at checkout.

What should I do if my order arrives damaged or broken?

Fragile items happen! If your order arrives damaged, please contact our support team at [email protected] within 48 hours of delivery with photos of the damage and your order number for a replacement or refund.

Are your products ethically sourced?

Yes, we prioritize working with artisans and manufacturers who follow ethical labor practices and use sustainable materials whenever possible to ensure your home is as kind as it is beautiful.

Can I cancel or modify my order after it has been placed?

We process orders quickly to get them to you as soon as possible. You can cancel or change your order within 2 hours of placement by contacting our customer service team.